Sprints Completed
dtLIVELABTM panelists

Speed the time to innovate and accelerate customer delight.

Our scalable training methods are designed to deliver results in just 3 hours — not weeks or months. By combining immersive participation and practice, team collaboration, live sprints, and engagement rewards, our learn-by-doing approach can be put to work immediately to drive change and spur innovation.


Empower people to drive real change with foundational understanding or as architects. Our live online workshops (4 in all) provide highly engaging experiences and ensure your team leaves ready to apply learnings long after the workshop ends. Each workshop includes:

  • Live expert facilitators with 20+ years of design thinking experience
  • Zoom and Zoom Room Manager
  • Access to Miro Sprint Space
  • Live Stories
  • Project Backgrounder
  • Discussion Guide
  • Exercises
  • Real-World Examples
  • #Engage2give Engagement Rewards

Design Thinking
in Action

Learn how to practice
design thinking
in a live project.

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Design Thinking
Growth Sprints

Practice your design thinking skills in these live innovation sprints.

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Customer Experience Catalyst

Learn how you can put your customer centric intentions into action.

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Customer Experience Strategy

Rethink your customers’ journey, challenge old assumptions & identify friction points.

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Our 3 consulting offerings are designed to help leaders, rising stars, and key players who can drive change deliver results across the enterprise.

Innovation Priority Maps

Determine how much, what type and what topics to reach your innovation revenue goal.

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Customer Engagement Priority Maps

Identify high impact moments that matter – from attrition points to opportunities to delight.

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Voice of
the Customer

An enduring asset, they give every employee the chance to hear customer stories live.

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