empathy drives business results.
Discover the power of live.
DT LiveLAB workshops are completely unique. Going beyond personas, customer profiles, and demographics, they offer you a way to hear from real customers — live. There’s no faster way to learn how to delight them — and win them for life.
Our workshops feature customers on demand — people ready to be interviewed live at a moment’s notice to provide a live design-thinking experience. We’ve discovered that by working with customers outside your own category, you can more readily apply what you learn to your business. Our live application of design-thinking principles accelerates the pace of learning and can empower your team to deliver behavioral change and boost your ROI for training in as little 3 hours.

See what LIVE looks like.
What our client’s are saying.
This was a FANTASTIC workshop.
I can’t wait to take what I learned back to my team and to the business I support. THANK YOU!
Fantastic course.
Excellent instructors and coach!
It would be awesome to submit the ideas to the innovation group…
I think we uncovered some great stuff that would help our customers!
It was a cool way to learn something new.
I enjoyed that we had facilitators outside of Company to give new perspective.
It was really fun and a cool way to break up the day to day while learning principles that can be applied to my work!
I enjoyed the facilitators joining the individual working reams.
Really helped being able to ask questions and get perspective.
The facilitators knew their stuff and were very engaging!
I really like the hands on experience!
I didn’t know how I felt about 3 half days online, but they did a great job of making it work and keeping people engaged!