Empower employees to help you grow – both revenue and customer delight.

Learn to deliver
customer delight.

Find and fix
attrition points.

Create new services
and products to grow revenue.

Maximize your impact and amplify ROI.


Create architects who can help you grow — both revenue and customer delight.


Priority Maps

Focus on the strategic topics, moments, and horizons to accelerate growth and opportunity.


Capture the power of live.

Imagine trying to buy a gift for someone you’ve never met.

Where would you start?

DT LiveLAB workshops are completely unique. Going beyond personas, customer profiles, and demographics, we offer you a way to hear from customers — live. There’s no faster way to learn how to delight them — and win them for life.


See what live looks like.

Some of the companies we’ve worked with.

What our client’s are saying.

This was a FANTASTIC workshop.

I can’t wait to take what I learned back to my team and to the business I support. THANK YOU!

Fantastic course.

Excellent instructors and coach!

It would be awesome to submit the ideas to the innovation group…

I think we uncovered some great stuff that would help our customers!

It was a cool way to learn something new.

I enjoyed that we had facilitators outside of Company to give new perspective.

It was really fun and a cool way to break up the day to day while learning principles that can be applied to my work!

I enjoyed the facilitators joining the individual working reams.

Really helped being able to ask questions and get perspective.

The facilitators knew their stuff and were very engaging!

I really like the hands on experience!

I didn’t know how I felt about 3 half days online, but they did a great job of making it work and keeping people engaged!