Customer Experience Catalyst
Learn how you can put your customer centric intentions into action.
Learn how you can put your customer centric intentions into action.

Who It’s For
Anyone who wants to adopt a customer-centric mindset and understand how to make their department or organization more customer-centric.
Description
Understand customer experience strategy, your customers and the beliefs that drive them, and how you can put customer intentions into action at a personal and enterprise level. Customer engagement is central to becoming more customer-centric and a powerful driver of business growth. Learn how to use empathy to gain deeper insights into customers as humans — not just data points or personas. You’ll also learn how the 4 Keys to Customer-centricity can provide an actionable framework to put your customer-centric intentions into action — from your personal freedoms to finding ‘little i’ friction points at scale and developing new opportunities to deliver an experience, not just a product.
- Teams of 10 – 50
- 3 hours over 1 day
- Live, facilitated workshop on Zoom
- $750/person
- Customer stories
- Also available in hybrid or self-guided formats
You’ll learn
- how to take customers’ perspectives and ignite empathy
- how to expand your full range of personal impact
- how to pull back and see the customer context surrounding a task
- what little “i” friction points are, how they cause attrition, and how to spot them
- how to develop use cases that size the impact of opportunities
- how to see Big “I” innovation opportunities to delight customers at the enterprise level
CONTACT US TO LEARN MORE