SITUATION
A $14 billion food company with over 50,000 employees knows food innovation. But when the pandemic hit, they needed a way to innovate beyond products.

OPPORTUNITY
We led a B2B Beyond Products workshop with executives to rethink the problems that their national restaurant chains were experiencing.

SOLUTION
In just hours, they revisited their customer journey, identified non-product friction points, and ideated new ways to delight customers beyond product innovation.

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